Terms & Conditions

Platform Operator: wp-123 (Trading as StyleFlo) Last Updated: August 17, 2026

This B2B Master Legal Suite constitutes the complete, legally binding agreement between wp-123 (operating and trading as StyleFlo, hereinafter referred to as "StyleFlo", "we", "us", or "our") and the business entity, salon, spa, agency, or sole trader subscribing to our services (the "Subscriber", "you", or "your").

This suite governs your access to and use of styleflo.ai, app.styleflo.ai, the StyleFlo Dashboard, our conversational AI engines, web chatbot widgets, multi-channel gateways, telephony nodes, and custom dynamic landing pages.

B2B TERMS OF SERVICE (SaaS Agreement)

1. Overview of SaaS Services & Automated AI Nature

StyleFlo is a proprietary multi-tenant Software-as-a-Service (SaaS) platform designed for beauty salons, spas, aesthetic clinics, and local service providers. Our platform includes the following core technologies:

FloChat & FloInbox: Embedded conversational AI widgets powered by Retrieval-Augmented Generation (RAG) using your uploaded documents, files, and crawled website sitemaps.
FloVoice & FloDial: Spoken conversational AI phone receptionists and outbound dialers orchestrating telephony channels via Vapi, ElevenLabs, and Twilio.
Omnichannel Gateways: Social messaging channels integrated into website chat, WhatsApp Business Cloud APIs, Instagram Direct Messages, and transactional SMS.
Dynamic Landing Pages: Dynamic multi-tenant landing pages served at styleflo.ai/[business-slug] or via white-labeled custom domains.

Nature of Generative AI: You explicitly acknowledge and agree that our services rely on Large Language Models (LLMs), including Google Gemini. Machine learning and generative models are statistically driven and may occasionally mishear caller responses, misinterpret localized accents, or produce incorrect, irrelevant, or "hallucinated" responses. StyleFlo is an administrative and communication tool. It does not replace professional, financial, medical, or legal judgment. You bear sole responsibility for reviewing and verifying AI outputs and monitoring transcripts in real-time using the StyleFlo Dashboard before taking action on them.

2. Multichannel Integrations (WhatsApp, Instagram, SMS) & Meta Compliance

StyleFlo enables you to deploy your trained conversational AI agents across multiple high-traffic external messaging networks:

A. WhatsApp Business Integration

API Framework: You must connect via the WhatsApp Business Platform (Cloud API). Automated AI conversational routing cannot be run on standard personal or business mobile applications.
Meta Business Verification: To take your WhatsApp chatbot live, you must maintain a verified Meta Business Portfolio. You are solely responsible for submitting necessary corporate tax filings, utility bills, or incorporation documents to Meta to verify your business identity.
The 24-Hour Customer Service Window: Meta enforces a strict 24-hour standard messaging window. When an end-consumer initiates a chat with your salon, a 24-hour free service window opens. Any replies sent by StyleFlo's AI engine within this window are free of charge.
Template Messages: If you trigger outbound messages or notifications (such as automated appointment reminders) outside of this 24-hour window, you cannot send open-ended AI-generated text. You must use pre-approved, structured Meta Message Templates (Utility or Marketing categories), which are subject to direct per-message network fees.

B. Instagram Messaging Integration

Payload Triggers: StyleFlo supports conversational handling for Instagram Direct Messages (DMs), Story Replies, Story Mentions, and Comment-to-DM triggers (where a public comment on a post initiates an automated DM sequence).
Meta Developer Rules: To comply with Meta Developer Guidelines, the StyleFlo AI agent will proactively disclose to end-users that they are interacting with an automated AI helper.
Session Thresholds: If an end-user abandons an Instagram thread, StyleFlo will automatically clear the short-term contextual conversation memory after a standard 2-hour timeout period to maintain database efficiency and privacy.

C. Two-Way SMS and Reminders

A2P 10DLC Compliance: Sending SMS within or to regions like North America or the UK requires registration under A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations. You agree to provide accurate business registration details to complete your brand campaign registration.
Opt-In and Opt-Out Requirements: You must ensure that you obtain explicit consent from your customers prior to sending transactional or marketing SMS. StyleFlo's SMS modules will automatically parse and respect industry-standard opt-out keywords (e.g., STOP, QUIT, UNSUBSCRIBE).

3. Telephony, Voice AI, and Twilio Orchestration

Inbound Call Handling: StyleFlo's telephony infrastructure places no arbitrary limits on concurrent inbound calls hitting a single Twilio-provisioned landline. However, concurrent handling is limited by your active plan tier.
Outbound Call Campaign Routing: Outbound dialers (FloDial) utilize Twilio's REST API and default to 1 Call Per Second (CPS). If you initiate bulk campaigns, calls will be queued and routed sequentially at 1 CPS.
Twilio Trust Hub Automation: For subscribers on our managed plans, StyleFlo can programmatically submit compliance, SHAKEN/STIR, and CNAM profile bundles to the Twilio Trust Hub on your behalf using our white-labeled ISV Reseller API. You remain responsible for the accuracy of all submitted business records, and you agree to quickly remediate any rejections or validation failures flagged by the telecom carriers.
Barge-In and Latency: To provide a natural call flow, our voice agents use advanced audio WebSockets to enable "Barge-In" capability. If a user interrupts the AI mid-sentence, the outbound audio stream is cut off within milliseconds, and the LLM queue is flushed to process the new input.

4. Billing, Stripe Webhooks, Quotas, and Grandfathering Protection

WPMU DEV Hub and Stripe Payments: Subscriptions are managed and processed securely using Stripe via our WPMU DEV Hub billing gateway. You agree to maintain a valid, up-to-date payment method.
Dynamic Entitlements and Volume Quotas: Each plan tier (Basic, Starter, Premium, Ultimate) enforces specific monthly volume allocations (measured in Active Sessions or individual AI message counts), allowed web page crawl numbers, and database vector chunk limits (with each chunk mapped to approximately 1,000 characters).
Metered Usage and Telephony Credits: High-volume Voice AI phone lines and outbound dialers operate on an "Agency Wallet" structure. Telephony minutes (covering Vapi orchestration, Twilio carrier trunking, Deepgram transcription, and ElevenLabs voice synthesis) are billed dynamically in arrears or deducted from pre-funded wallet credits at our standard platform rate (typically £0.15 per conversational minute).
Non-Payment and Data Reclamation: If a recurring payment fails, we enforce an automated 3-day grace period. If an account remains unpaid for more than 14 days, StyleFlo reserves the right to suspend platform access and permanently delete your chatbots, indexed vector configurations, and stored files from our Supabase tables to reclaim storage space.
Grandfathering Guarantee: If StyleFlo updates its global subscription pricing, quotas, or feature sets, existing active subscribers are fully protected. Your pricing and feature allowances remain grandfathered and locked in unless you choose to update, downgrade, or cancel your plan.

5. Data Ownership, Intellectual Property, and Google Reviews Sync

Subscriber Content: You retain 100% intellectual property ownership of all business guidelines, logos, PDFs, FAQs, and materials uploaded to your Data Ingestion dashboard. You grant StyleFlo a non-exclusive, worldwide, royalty-free license to parse, index, and generate vector embeddings of this content solely to operate your specific chatbot instances.
StyleFlo Intellectual Property: All platform codebase assets, dynamic Next.js templates, minified widget JavaScript frameworks, system prompts, UX designs, and custom AI persona models are the exclusive property of wp-123.
Google Business Profile Review Sync: StyleFlo synchronizes and displays your Google Business Profile (GBP) reviews on your dynamic landing pages. Your reviews and business reputation belong entirely to your brand. We do not restrict or lock up your reputation data; you are free to sync or export your Google reviews independently at any time.

6. Acceptable Use, Prohibited Categories, and Security Boundaries

You agree to use StyleFlo strictly within the boundaries of applicable laws and our operational limits:

The 5MB File Limit: Individual document uploads to the StyleFlo Knowledge Base must not exceed 5MB per PDF file. Larger files will be automatically blocked by our serverless ingestion filters.
No Database Penetration: You must not attempt to bypass, subvert, or inspect the PostgreSQL Row-Level Security (RLS) structures or API headers of our Supabase backend.
Prohibition of High-Risk / Protected Data:
1. HIPAA / PHI: You are strictly prohibited from transmitting, ingesting, or requesting Protected Health Information (PHI) under HIPAA regulations unless you have signed a custom Enterprise Business Associate Agreement (BAA) with us. Our upstream subprocessors (including ElevenLabs) explicitly block PHI data streams on standard API tiers.
2. EU AI Act Boundaries: You must not use the StyleFlo service for any applications, systems, or use cases classified as "High-Risk AI Systems" under the EU AI Act (Regulation (EU) 2024/1689), such as real-time biometric profiling, credit scoring, or safety-critical emergency dispatch.
3. No Financial / Card Data Ingestion: You must not configure your AI chatbot or voice prompts to collect or request credit card numbers, CVVs, or bank account credentials. Operational inputs are automatically filtered, and we disclaim all liability for data breaches resulting from unsolicited financial data submitted by callers.

7. Limitation of Liability, Disclaimers, and Service Warranties

Warranties Disclaimer: The StyleFlo platform and all AI-generated outputs are provided on an "as-is" and "as-available" basis. We do not warrant that the service will be uninterrupted, error-free, or entirely free of security vulnerabilities. We make no guarantees regarding customer conversion rates, booking retention, or transcription precision.
Liability Cap: To the maximum extent permitted by UK law, wp-123, its directors, employees, and subcontractors shall not be liable for any indirect, consequential, or incidental business losses, lost salon bookings, data leaks, or reputational damages. Our total aggregated liability under any circumstances shall be strictly capped at the greater of £100 or the total fees paid by you to StyleFlo in the thirty (30) days preceding the event giving rise to the claim.

8. Termination, Suspension, and Survival of Clauses

Termination by You: You can cancel your subscription at any time through the WPMU DEV Billing Customer Portal. Access will remain open through the end of your prepaid billing cycle.
Suspension by Us: We reserve the right to suspend or limit your API access immediately if you violate our Acceptable Use guidelines, run automated scripts that degrade our serverless performance, or fail to resolve subscription payments.
Survival: Clauses regarding intellectual property ownership, limitation of liability, indemnification, and governing law shall fully survive the termination of this SaaS Agreement.
Governing Law: These terms are governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of London.